NSW to Shift Mental Health Response Away From Police After Tragic Shootings
New agreement aims to de-escalate crises and prioritize care over criminalization, addressing systemic failures in mental health support.

Wollongong, Australia - In a long-overdue move, New South Wales is poised to adopt a public health-led approach to mental health crises, mirroring the UK's 'right person, right care' model. This shift follows years of advocacy and a tragic series of fatal police shootings of individuals experiencing mental health distress, highlighting the dangerous consequences of relying on law enforcement to address complex health needs.
The agreement between NSW Police and NSW Health represents a critical step towards de-escalating mental health emergencies and prioritizing care over criminalization. Under the proposed model, health professionals, rather than armed police officers, will be the first responders to mental health call-outs where no crime is being committed and there is no immediate risk to life. This change acknowledges the inherent risks of involving law enforcement in situations requiring compassionate and specialized care.
The police union, while supporting the change, must also acknowledge its role in perpetuating a system where officers are ill-equipped and ill-prepared to handle mental health crises. The demand that police no longer be the 'default response for every crisis' is a tacit admission that the current system is failing the community.
NSW Police Minister Yasmin Catley's acknowledgement of the heavy workload placed on officers is insufficient. The government must invest in a robust and adequately funded mental health system, rather than relying on police to fill the gaps created by decades of underfunding and neglect. The promised Memorandum of Understanding (MoU) with NSW Health must translate into concrete action and a significant reallocation of resources.
An internal NSW police review admitted that police presence at mental health incidents can be 'an escalating factor,' a damning indictment of current practices. The fact that a parliamentary inquiry urged police to improve mental health training and explore becoming second responders underscores the urgent need for systemic change.
The deaths of Clare Nowland, Steve Pampalian, Jesse Deacon, and Krista Kach are a stark reminder of the human cost of this broken system. Collin Burling's death while restrained by police further highlights the disproportionate impact of police intervention on vulnerable individuals experiencing mental health crises.
Premier Minns' vague promises of future announcements are insufficient. The government must commit to a comprehensive overhaul of the mental health system, including increased funding for community-based services, expanded access to mental health professionals, and culturally competent care that addresses the specific needs of marginalized communities. The root causes of mental health crises – poverty, inequality, and lack of access to resources – must also be addressed.

